Consulting -

Customer Service Reviews
This would involve first of all understanding the company’s vision and focus for the Customer Service Department or Division and would then seek to drill that down through all levels of the teams involved. Checking, analysing and understanding where there are blockages or issues and also identifying the people and areas that are both performing and under performing. Feedback would be with a detailed report of the findings handed over during a debriefing session with senior maganers.

Departmental Healthcheck
For teams or departments that are performing below expectations or agreed service level agreements. The process would begin by spending time on site in one-to-one meetings with designated staff and would also involve investigating all areas of cross-over with other departments and teams.

Training and Awareness sessions

Stress - Management and Awareness
Highlighting the signs of stress, helping people to unwind and relax and giving them the tools to be able to manage more effectively in the future.

Personal Energy – Awareness and Management
The more we are aware of the impact people and situations can have over us, the better we are able to formulate a strategy to manage the impact. This can have dramatic improvement in confidence, performance and satisfaction

Connect Sessions
Designed to help people to connect at a slightly deeper level in order to bring teams together. This can be even more effective when working with cross-functional groups of people or new teams.

Meditation/Relaxation
Sessions are for 8-12 people and can last anywhere from 30 to 60 minutes. Can be stand-alone or part of other sessions.

Giving people the time and space to be able to completely unwind and relax in the workplace can very quickly reduce stress and enhance performance. For the greatest benefit there should be a series of sessions over a number of consecutive weeks to enable people to quickly and easily reach their desired state.

Other more traditional training sessions are also available. Please let us know your requirements.

One to One Services

Personal Energy Balancing
Using principles based on kinesiology and working with energy flows within the body, this practical and non-invasive process leaves people feeling stronger and clearer in a very short space of time. They also leave the session with techniques to help them to maintain this level of balance. In extreme or demanding cases, shorter follow-up sessions may be required.

Mentoring
A more intensive and personal process involving elements of most of the other services along with specific goal setting and personal management techniques. Would involve both face to face and telephone/email based sessions.

Deep relaxation/Creative Visualisation
As in the group sessions but specifically tailored to each persons individual requirements. Ideal for Managers who are about to embark on a large task or project or for anyone who has lost time off work due to stress.